bd20's Privacy Policy
Your personal information is very important to us. This policy clearly explains how bd20 collects, stores, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") defines the relationship between the bd20 platform ("we", "our") and its users ("you", "your") regarding personal information. By registering an account, logging in, or using any service on the bd20.lat website, you are considered to have agreed to the terms of this Policy.
bd20 is a safe and reliable online betting and casino platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This Policy will explain what types of information we collect, how we use it, and what your rights are.
Section 1 — Data Collection
We collect the following types of personal information as needed to provide services on the bd20 platform. Information is collected only for lawful and defined purposes.
1.1 Identity Information
During account registration and verification, we may collect the following information:
- Full name and date of birth (for age verification)
- National ID or passport number (for KYC verification)
- Email address and mobile number
- Residential address
1.2 Financial Information
To run deposit and withdrawal services without interruption, we collect:
- Partial bKash, Nagad, Rocket, Upay, or bank account number details (full numbers are never stored)
- Transaction history (deposits, withdrawals, and bonus activity)
- Payment amounts and dates
1.3 Usage & Technical Information
Information collected automatically to improve platform quality and ensure security:
- IP address and device type
- Browser type and operating system
- Login time, date, and session duration
- Pages visited and game activity
- Cookies and similar tracking technologies
Section 2 — Purpose of Data Use
We use your information only for specific, transparent, and lawful purposes. The main reasons for using your data are detailed below:
Account Management
Information is used to create, verify, and keep your account secure. This includes age verification to ensure no one under 21 can register on bd20.
Transaction Processing
Financial information is used to complete deposits and withdrawals accurately and securely via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer Support
Our 24/7 live chat and email support team uses your information to resolve your issues quickly and provide the right assistance.
Platform Improvement
By analyzing user behavior and preferences, we continuously improve bd20's services, add new games and features, and deliver a better experience.
Fraud Prevention
Technical data is analyzed to identify suspicious activity and stop fraudulent transactions. This helps keep all users safe.
Communication & Notifications
Your contact information may be used to send relevant updates, bonus offers, and security notices. You can opt out of such communications at any time.
Section 3 — Data Sharing & Disclosure
bd20 never sells your personal information to third parties. However, information may be shared in a limited way in certain circumstances:
3.1 Service Provider Partners
We work with trusted third parties for services such as payment processing, technology infrastructure, and fraud detection. These partners may only use the information for defined purposes and are bound by strict confidentiality agreements.
3.2 Legal Obligations
Disclosing information may be our legal obligation under court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, we will disclose only the minimum information necessary.
3.3 Business Restructuring
In events such as a merger, acquisition, or asset transfer, user data may be transferred. We will notify users in advance, and the new operators will be required to follow the same privacy standards.
Section 4 — Data Security Measures
bd20 follows industry-standard technology and practices to keep your personal information secure. Our security framework is as follows:
SSL Encryption
All data transmitted to our website is protected by SSL/TLS encryption technology, which prevents unauthorized third parties from reading it.
Secure Servers
Your information is stored in secure data centers. Access controls ensure that only authorized staff can access the data.
Regular Security Reviews
Our security team conducts regular system audits, identifies potential vulnerabilities, and resolves them promptly.
4.1 Password Security
Your account password is stored in encrypted form. No bd20 employee or representative will ever ask for your password. If anyone identifies themselves as a bd20 employee and asks for your password, contact [email protected] immediately.
Section 5 — Cookie Policy
The bd20 website uses cookies and similar technologies. Cookies are small files stored in your browser.
5.1 Cookie Types & Purposes
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functionality Cookies: Used to remember your language preferences and other settings.
- Analytics Cookies: Collect site usage statistics that help improve service quality.
5.2 Cookie Controls
You can manage or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some core platform features to stop working properly.
Section 6 — Your Rights
As a bd20 user, you have the following rights regarding your personal information:
6.1 Right to Access
You can contact us to find out what information we hold about you. We will provide the necessary information within a defined timeframe.
6.2 Right to Rectification
If any stored information about you is incorrect, you can request that it be corrected. Some information can be updated directly in account settings; for other cases, contact the support team.
6.3 Right to Erasure
In certain circumstances you can request that your personal information be deleted. Keep in mind that some information may need to be retained for a specific period due to legal obligations, ongoing dispute resolution, or security reasons.
6.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing. Send this request to [email protected] and we will respond promptly.
6.5 Right to Data Portability
You can request your data in a structured, readable format that can be used with other services.
Section 7 — Data Retention Period
7.1 Active Account Data
We retain your information for as long as your account is active. Even after an account is closed, certain data may be kept for a defined period in line with legal obligations.
7.2 Transaction Records
Financial transaction records are retained for a defined period after account closure as required by law. This data is also used in fraud investigations and dispute resolution.
7.3 Technical Logs
Technical logs such as login records, IP addresses, and session data are retained for a limited time and used in security investigations when needed.
Section 8 — Protection of Minors
bd20 is for users aged 21 and above only. We do not knowingly collect information from minors. If we learn that someone under 21 has opened an account, we will close that account immediately and delete the associated data.
Section 9 — Policy Changes & Contact
9.1 Policy Updates
bd20 reserves the right to update this Privacy Policy from time to time. For significant changes, we will publish a notice on the website or notify you at your registered email address. Continuing to use the platform after an updated Policy is published means you have agreed to the new Policy.
9.2 Contact
If you have any questions, requests, or complaints about this Privacy Policy, please contact us:
We are committed to responding to your request as quickly as possible.
9.3 Applicable Law
This Privacy Policy is governed by the applicable laws of Bangladesh. Any disputes relating to this Policy will be settled in the courts of Bangladesh.
Learn More
See the links below to learn about our other policies and terms.